Return

 

Hong Cong  Nail Supply understands that returning products is a part of doing business on the internet. Below please read carefully our simple and easy process. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.

To return items purchased from Hong Cong  Nail Supply, you may either bring the item to our retail location with your receipt and our customer service representatives will be happy to help you, or you can follow the instructions below. Exception: To return items that were delivered by freight please call 1-763-316-6856

 

RETURN GUIDELINES

  • Items must within 21 days of shipment
  • All items must be in the original packaging, and in good condition.
  • Upon inspection, the item has to be in resalable condition.

 

NON-RETURNABLE ITEMS

Some items are not able to be returned including:

Clearance items or discontinued items

  • Items with broken product seals
  • Items that are subject to Manufacture's Return Policy or Warranty
  • Items that have been damaged through customer use or abused
  • Custom order or drop ship special order items which include all pedicure spas and furniture
  • Nail polish, gel polish, gel, electric files, implements, drill bits or used acrylic and liquid.

 

ITEMS THAT ARE DEFECTIVE, DAMAGED IN SHIPPING, OR INCORRECT

If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

RESTOCKING FEE

A restocking fee is applicable in some product categories. The restocking fee charges are:

  • 30% for Special Order Products, including salon furniture, pedicure chairs & other heavy equipment. We suggest you finalized on equipment before making your purchase. Large equipment requires special packing prior to being shipped. If you do not have the necessary supplies or equipment to pack and ship these items back in a safe condition then you may that this into consideration before you purchase.